Supply, Installation, Maintenance and Support of Smart Ticketing Machines RFX REQ1000217

Concepts

• ticket issuing machines
• york
• vending machines
• ticket issuing machinery
• just retailing tickets
• retailing tickets
• smart ticket machines
• smart ticketing machines rfx req1000217
• smart ticketing machines
• ticket vending machines

Location

York

Description

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or – 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers’ needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

Total Quantity or Scope

Bids are invited for the supply, installation, maintenance and support of smart ticket machines in LNER stations.

CPV Codes

• 30144200 - Ticket-issuing machines
• 42933000 - Vending machines
• 50316000 - Maintenance and repair of ticket-issuing machinery

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price and quality.