Out of Hours Customer Contact Service

A Contract Award Notice
by KARBON HOMES

Source
Find a Tender
Type
Contract (Services)
Duration
4 year (est.)
Value
£297K
Sector
BUSINESS
Published
23 May 2024
Delivery
To 02 May 2028 (est.)
Deadline
n/a

Concepts

Location

Tyneside

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).

Award Detail

1 Aquarius Contact Centres (Dunfermline)
  • Out of Hours Customer Contact Service
  • Reference: ca12546
  • Num offers: 7
  • Value: £297,000

Award Criteria

Contract Implementation 10.0
Service Delivery 20.0
Telephony Systems & Reporting 20.0
Social Value 10.0
PRICE 40.0

CPV Codes

  • 79512000 - Call centre

Indicators

  • Award on basis of price.

Reference

Domains