PI1301686 - Managed Contact Centre for Call Management

A Pre-Procurement Notice
by THE CORPORATE OFFICER OF THE HOUSE OF COMMONS AND THE CORPORATE OFFICER OF THE HOUSE OF LORDS

Source
Contracts Finder
Type
Future Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
28 May 2024
Delivery
not specified
Deadline
20 Jun 2024 22:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

PI1301686 - Managed Contact Centre for Call Management Early Market Engagement Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models, For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution. If you wish to participate in this early engagement process, please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00.

CPV Codes

  • 64214200 - Telephone switchboard services

Indicators

  • Contract is suitable for SMEs.

Other Information

Supplier Questionnaire - RFI for Managed Contact Centre V.4. docx Supplier Questionnaire - RFI for Managed Contact Centre V.4. docx.docx

Reference

Domains