Systems Partner to Develop a Customer Relationship Management Application

Concepts

• leeds
• information technology
• customer relationship management
• digital customer relationship management
• a customer relationship management application
• its local authority partners
• a new customer relationship management (crm) system
• 48112 - mca digital customer relationship management
• the system aligns
• systems partner

Location

Leeds

Description

This is a republication of 48112 - MCA Digital Customer Relationship Management. The Combined Authority is investing in technology to transform how it, and its Local Authority partners, engage with and support businesses and individuals with support and funding. The development of the system aligns with the Combined Authority’s position as a Microsoft House and the benefits this brings in terms of interoperability of systems and ease of use for employees.

Total Quantity or Scope

Procurement of a new Customer Relationship Management (CRM) system, to be built using the Microsoft stack, to manage the effective delivery of the Combined Authority’s support to businesses and individuals.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Award on basis of price.