Housing Management System

Concepts

• wrexham
• software package
• information systems
• housing management system
• housing management solution
• housing management functions
• the current housing management solution
• system
• housing
• management

Location

Wrexham

Description

Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings that currently totals just over 11,000. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary.

Total Quantity or Scope

Wrexham County Borough Council is looking to procure and implement a comprehensive cloud-hosted Housing Management System (HMS) from a single supplier to help manage its portfolio of Council owned dwellings. The system will also be used to manage Council owned blocks, leasehold properties, properties used for homelessness, garages, garage plots, traveller plots, offices and shops, as well as sold properties where necessary. The Housing Management Software Solution will allow for a fully integrated, total housing solution with extensive mobile and self-serve functionality. The solution will manage all aspects of the service and replace the current Housing Management Solution, in addition to third party software as well as multiple Access databases and Excel documents, which are currently in use. The solution will enable WCBC to improve its information quality and availability across the organisation for staff, contractors and customers while enabling the effective delivery of a full range of housing management functions, which will transform service delivery through channel shifting, mobile working and related services. The system must create a single view of a person/property record, eradicating any double handling of information and removing a reliance on paper processing and the risk of data protection breaches. Wrexham County Borough Council expects the new system to improve customer service and satisfaction at every level, resolve queries at first point of contact, and embrace the use of mobile working, social media and the self-service channel shift. Wrexham County Borough Council aims to use the system to enhance property investment planning for its housing stock by providing more complete and timely information to inform its financial decision-making. For full details please refer to the tender documentation available via etenderWales (itt_109942)

Renewal Options

Option to extend for a further four (4) years in two (2) year increments.

Award Criteria

CPV Codes

• 48000000 - Software package and information systems
• 48100000 - Industry specific software package
• 72222300 - Information technology services
• 72268000 - Software supply services
• 48517000 - IT software package

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price.

Other Information

1. Register your company on the eTenderwales portal (this is only required once). Browse to the eSourcing Portal: https://etenderwales.bravosolution.co.uk Click the “Click here to register” link. Accept the terms and conditions and click “continue”. Enter your correct business and user details. Note the username you chose and click “Save” when complete. You will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the tender. Login to the portal with the username/password. Click the “Open Access PQQs/ITTs” link (These are Invitations to Tender open to any registered supplier). Click on the relevant PQQ/ITT to access the content. Click the “Express Interest” button in the “Actions” box on the left-hand side of the page. This will move the PQQ/ITT into your “My PQQ/ITTs” page. (This is a secure area reserved for your projects only). Click on the PQQ/ITT code, you can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box. 3. Responding to the tender. You can now choose to “Reply” or “Reject” (please give a reason if rejecting); You can now use the ‘Messages' function to communicate with the buyer and seek any clarification; Note the deadline for completion, then follow the onscreen instructions to complete the ITT; There may be a mixture of online and offline actions for you to perform (there is detailed online help available). If you require any further assistance use the online help, or the BravoSolution help desk is available Mon – Fri (8:00 – 18:00) on: email: E-mail: help@bravosolution.co.uk phone: +44 8003684850 / Fax: +44 2070800480 NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=141910 Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: Please see Appendix 9 (WA Ref:141910)