Stakeholder Survey Feedback Tool & Support

Concepts

• customer satisfaction survey
• aberdeen
• customer survey
• stakeholder survey feedback tool
• stakeholder feedback surveys
• colleague engagement survey
• feedback surveys
• feedback analysis
• stakeholder surveying
• additional support

Location

ABERDEEN

Description

Grampian HA wishes to appoint a single supplier to provide stakeholder surveying, feedback analysis and additional support as detailed in the ITT.

Total Quantity or Scope

Grampian HA is seeking a single provider who can provide support to consolidate and expand on investment to date around Stakeholder Feedback Surveys; provide Feedback Analysis; establish an annual Colleague Engagement Survey which is both impartial and externally supported; and explore the possibility to support our wider engagement, via communication and outreach with smaller groups of stakeholders on specific issues or in specific locations. Further detail is provided in the Invitation to Tender (ITT) document.

Renewal Options

This contract may be extended by up to a further 24 months at Grampian HA's discretion.

CPV Codes

• 79342311 - Customer satisfaction survey
• 79342310 - Customer survey services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Staff qualifications are relevant.
• Award on basis of price and quality.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=767829. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:767829) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=767829