Provision of Call-touch (Command and Control)

Concepts

• cambuslang
• software package
• operations control
• iccs - integrated communications control system
• the operations control room
• the operations control room and airwave radio
• three operations control
• command
• information systems
• incident ground communication

Location

Scottish Fire and Rescue Service Headquarters, Westburn Drive, Cambuslang, G72 7NA

Description

Provision of CallTouch

Total Quantity or Scope

The Scottish Fire and Rescue Service currently operates three Operations Control (OC) located in Dundee, Edinburgh and Johnstone. Each OC operates with a mobilising system (CAD - Computer Aided Dispatch), telephony and radio system (ICCS - Integrated Communications Control System), interconnected to various networks and ultimately to Station End Kit which notifies crews when they are required to attend incidents. These networks also allow telephony to connect to the Operations Control Room and Airwave Radio to facilitate incident ground communication. Following the award of a contract to a new contractor, it was intended that SFRS would switch off legacy CAD and ICCS provision when the new contract provision went live. This new contract was recently terminated before the solution could be implemented. As a result, there is a need for the SFRS to maintain current service provision for all three OC's with existing legacy services providers to ensure the continuation of service provision in the interim period until a new mobilising system can be procured and fully implemented. This notice relates to the ICCS provision at Edinburgh OC.

Award Detail

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Award on basis of price.

Legal Justification

The SFRS was established by the Police and Fire Reform Act (Scotland) 2012 (the Act) and replaced the previous eight legacy services, each of whom operated their own independent Operations Controls (OC’s).

Other Information

(SC Ref:769354)