Customer Insight Platform - Hertfordshire

A Pre-Procurement Notice
by HERTFORDSHIRE CONSTABULARY

Source
Contracts Finder
Type
Future Contract (Services)
Duration
not specified
Value
£60K
Sector
TECHNOLOGY
Published
27 Jun 2024
Delivery
not specified
Deadline
15 Jul 2024 22:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

CPV Codes

  • 48610000 - Database systems
  • 48200000 - Networking, Internet and intranet software package
  • 72260000 - Software-related services
  • 72200000 - Software programming and consultancy services
  • 72220000 - Systems and technical consultancy services
  • 79342311 - Customer satisfaction survey
  • 72212517 - IT software development services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

This opportunity is available via the 7 Force Commercial Tendering Portal. To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk If you are already registered on the Portal, you can login here: https://7force.force.com/login If there are any issues registering please contact ope.ore@essex.police.uk in the first instance. Requirements Catalog CH00251904 Requirements Catalog CH00251904.xlsx Customer Insight Platform RFI Form Customer Insight Platform RFI Form.docx

Reference

Domains