EUC service support
A Contract Award Notice
by SHEFFIELD CITY COUNCIL
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £1M
- Sector
- TECHNOLOGY
- Published
- 02 Jul 2024
- Delivery
- 01 Apr 2024 to 31 Mar 2028
- Deadline
- 18 Mar 2024 00:00
Concepts
Location
1 buyer
- Sheffield City Council Sheffield
1 supplier
- Specialist Computer Centres SPCC Birmingham
Description
The 'service wrap' is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council's help desk and the help desk has escalated to the supplier to investigate/manage. The monthly fee is based on a pre-set agreed service volume (270 incidents in a month) which is reviewed quarterly. Where this results in more than a 5% tolerance additional fees are applied. There is also a reduction whereby less than 5%. The decision taken to award this contract was made on 18/03/2024 . The contract award was made as a Call Off from Crown Commercial Services, reference - OPP-3717738 using Key Criteria Search which resulted in a single supplier.
Award Detail
1 | Specialist Computer Centres SPCC (Birmingham)
|
CPV Codes
- 48000000 - Software package and information systems
Other Information
Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=83284&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130
Reference
- 20240702125903-104130
- CF 6351b20d-403f-411f-9c22-88a6068d01de