EUC service support

A Contract Award Notice
by SHEFFIELD CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£1M
Sector
TECHNOLOGY
Published
02 Jul 2024
Delivery
01 Apr 2024 to 31 Mar 2028
Deadline
18 Mar 2024 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The 'service wrap' is IT support services, which are listed below, in which the member of staff has reported an IT issue via the Council's help desk and the help desk has escalated to the supplier to investigate/manage. The monthly fee is based on a pre-set agreed service volume (270 incidents in a month) which is reviewed quarterly. Where this results in more than a 5% tolerance additional fees are applied. There is also a reduction whereby less than 5%. The decision taken to award this contract was made on 18/03/2024 . The contract award was made as a Call Off from Crown Commercial Services, reference - OPP-3717738 using Key Criteria Search which resulted in a single supplier.

Award Detail

1 Specialist Computer Centres SPCC (Birmingham)
  • Value: £1,482,221

CPV Codes

  • 48000000 - Software package and information systems

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=83284&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104130

Reference

Domains