Universal Credit Targeted Case Review Resource Augmentation

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£368M-£694M
Sector
BUSINESS
Published
12 Jul 2024
Delivery
20 Jun 2024 to 19 Jun 2028
Deadline
29 Jan 2024 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This contract is to provide augmented resource to undertake Universal Credit case reviews.

Award Detail

1 Teleperformance (Bristol)
  • Value: £694,000,000

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
  • 79500000 - Office-support services

Other Information

The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately.  Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error. The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value to approximately £694m. The current indicative value of the contract based on prices tendered in the winning tender, is £368m, rising to £632m with all extensions and options. n/a UCTCR RA Contract v1.2 REDACTED.pdf

Reference

Domains