Market Engagement Questionnaire for the Provision of an Adult Social Care Case Management System for the Isle of Wight Council

Concepts

• newport
• software package
• information systems
• adult social care case management system
• wight council
• social
• system
• care
• adult
• isle

Location

Newport

Description

The Authority is looking to procure an Adult Social Care Case Management System and it will need to deliver multiple benefits, including, but not limited to: • Providing an intuitive, responsive user experience appropriate to all stakeholders • Providing appropriate Availability, Access, Authentication and Authorisation (AAA) • Meeting Statutory and Care Act 2014 and CQC obligations • Enabling effective engagement, participation, and collaboration between all stakeholders • Flexible and innovative, supporting the future aims and objectives of IWC business processes • Delivering effective and efficient continuous improvement to meet the ongoing growth and changes of the industry and service • Delivering meaningful, intuitive and timely integrated data and content by: a) achieving a ’360 view’ of the individual b) including content and documents that are relevant to the individual; c) inform key decisions through powerful business intelligence, analytics and interactive reporting; d) support a reporting function to produce a range of statutory, standardised and ad hoc intelligent reports with clear visualisation; e) enable faster decision making by reporting against real time information • Providing a knowledge management tool to share experience and knowledge across the customer facing teams • Enabling effective analysis, modelling and planning • Enabling the pro-active resolution of service issues and providing good quality support, performance & reliability. • Compliant with GDPR including the right to be forgotten • Flexibility to allow edits or redesigns of assessment templates and other forms internally. • Enable effective data communication and interoperability with partners in the NHS and other local organisations. • Must be able to provide data as API’s to support internally developed ICT applications and systems. • Appropriately secure in all aspects for the sensitivity of the information held. Please note re II.1.4 - this is likely to be a combination of Services and Supplies

Ammendments to Previous Notice

CPV Codes

• 48000000 - Software package and information systems