West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

A Pre-Procurement Notice
by WEST MIDLANDS COMBINED AUTHORITY

Source
Contracts Finder
Type
Future Contract ()
Duration
not specified
Value
___
Sector
BUSINESS
Published
18 Jul 2024
Delivery
01 Jan 1 to 01 Jan 1
Deadline
29 Jul 2024 22:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Other Information

WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. Portal Website: https://wmca.bravosolution.co.uk PIN Title: Contact Centre Delivery Partner Bravo Solution Project Reference: project_891

Reference

Domains