Provision of EPOS & ticketing system for The Royal Hospital Chelsea

Concepts

• point of sale (POS)
• royal hospital road
• thankq crm system
• crm system
• tickets
• dupal commerce / exchequer finance system
• the royal hospital chelsea
• system
• royal
• chelsea

Location

Description

The Requirement is for the provision of an EPOS & Ticketing system for the Royal Hospital Chelsea (RHC), Royal Hospital Road, London SW3 4SR on a 24/7 basis as detailed at Schedule 3. The system should offer the following and integrate with Dupal Commerce / Exchequer Finance System / and ThankQ CRM System: • To enable and record cash and credit / debit card payments that meet Payment Card Industry Data Security Standards (PCI DSS v4). • To record which products are sold and at what value, enabling reconciliation with cash and credit / debit cards payments. • To enable accurate recording of sales and inventory, enabling reorders to be identified, thus avoiding lost sales due to stock outs, and preventing over ordering of stock which ties up cash. • To identify best and worst sellers which inform future direction of the products / ranges stocked. • To enable tickets to be purchased onsite by the public for guided tours and other capacity limited events and to redeem tickets purchased onsite and online for guided tours and other capacity limited events.

Award Detail

CPV Codes

• 48110000 - Point of sale (POS) software package
• 72212110 - Point of sale (POS) software development services

Indicators

• Contract is suitable for SMEs.

Other Information

• To enable tickets and merchandise sold online (via Drupal Commerce) to be redeemed / collected (Click and Collect) on site. Complete specification and details of the requirement are contained in the ITT document which is attached to this advert. Please fully read the ITT document and follow all instructions contained in this document to participate in this process. Invitation to Tender (Listed as bidding documents on contracts finder) ITT - Royal Hospital Chelsea RHC-21 PROVISION OF EPOS SYSTEM.docx Appendix 1 - To Provision of EPOS ITT - Weekly Stock and sales Report Revised 20240213.xlsx Appendix 2 - To Provision of EPOS ITT - 12 Week Stock and Sales Report Revised 20240213.xlsx Appendix 3 - To Provision of EPOS ITT - Stock On Hand Report Revised 20240213.xlsx Appendix 4 - To Provision of EPOS ITT - Data Protection Due Diligence Questionnaire.docx