Provision of UK Customer Satisfaction Index Report

A Contract Award Notice
by DVLA - DRIVER & VEHICLE LICENSING AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£14K-£50K
Sector
PROFESSIONAL
Published
29 Jul 2024
Delivery
01 Aug 2024 to 31 Jul 2025
Deadline
15 Jul 2024 11:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.

Award Detail

1 Unnamed (None)
  • Value: £13,900

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains