Framework Agreement for the Maintenance, Service and Repair of Automatic Heating Controls - BEMS Systems

Concepts

• durham
• building installations
• repair and maintenance
• bems systems
• rescue service
• system support
• • proactis supplier support helpdesk ticketing system
• automatic heating controls - bems systems
• system
• repairs

Location

Durham CC:

Description

This Framework Agreement is for the Maintenance, Service and Repair of automatic heating controls - BEMS Systems. This Framework is to cover the complete servicing/maintenance and any breakdown repairs of the Heating Plant Automatic Controls and BEMS Systems within various Durham County Council facilities and other managed buildings. The contract is to cover a wide and diverse range of properties, with approximately 250 establishments including office accommodation, public buildings, educational establishments including Academies, leisure facilities, fire and rescue stations etc. The Council intends to appoint the successful contractor as number one ranked bidder on the framework. The second placed bidder will be held in reserve. There is a requirement for the successful Contractor to provide unlimited emergency call outs 24-hour, 365 days a year, with agreed guaranteed response times.

Total Quantity or Scope

North East of England - This Framework will be available for use by Durham County Council and the following additional Contracting Authorities, where they have entered into a Procurement Service Level Agreement (SLA) with Durham County Council: - Academy Schools and Multi-Academy Trusts in County Durham and Darlington, - Maintained Schools in County Durham and Darlington, - County Durham and Darlington Fire and Rescue Service, - Durham Constabulary and the Office of the Durham Police and Crime Commissioner, - Believe Housing - Parish Councils and Town Councils in County Durham. The above list is not exhaustive, however, and in addition to the above the Framework may also be made available to other Organisations, again where these have entered into a Procurement SLA with Durham County Council. Additional information: Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract www.nepo.org (https://www.nepo.org) and access the tender using reference DN735418. If you have any problems accessing the documents via the system, please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. • Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk

Renewal Options

The initial duration of the proposed Framework Agreement is 2 years subject to the right of the Council (at its sole discretion) to exercise its option to extend for a term of 1 year plus an additional term of 1 year or terms to be determined by the Council (at its sole discretion) but for an additional overall term of no greater than a further 2 years from the actual end date. The maximum length of the Framework contract is therefore 4 years.

CPV Codes

• 50700000 - Repair and maintenance services of building installations

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

The documents must be downloaded from www.nepo.org and insert DN reference DN735418 within the supplier area. Please refer to ITT2 Part 1 Contract Specification for full details of the specification. ** PREVIEW NOTICE, please check Find a Tender for full details. **