ID 3971947 DoJ - NICTS Business Solution - Themis

Concepts

• belfast
• information technology
• business processes
• business-critical services
• doj
• themis
• nicts
• software package
• database and operating
• industry specific

Location

Northern Ireland:

Description

The Authority wishes to procure a Supplier that can design and deliver: • Business transformation (Interim and Target Operating Models) to: o Improve and standardise ways of working across the Authority; o Maximise the use of available resources and enhance staff skills; o Increase organisational efficiency, substantially reduce the significant reliance on paper across the courts and tribunals system and to maximise return on investment by the Authority; o Support the Authority to deliver cultural changes required to embed new ways of working, secure the confidence and participation of key stakeholders and justice partners to operate within a digital-first environment; o Help deliver improved outcomes; and o Support the delivery of user-centric designed services. • A new digital solution (Themis) that must: o Safeguard the delivery of business-critical services and functions, interfacing or integrating as appropriate with Causeway and other essential digital systems, tools, and services; o Support improved business processes with increased automation and achieve a substantial reduction on the reliance of paper-based administrative processes, including the lodgement of applications and evidence (which can exceed thousands of pages depending on case type). o Provide GDPR (General Data Protection Regulation) / information management / security / PCI (Payment Card Industry) compliance whilst reducing the significant need for the storage of paper-based records by the Authority and judiciary. o Provide integrated modern payment, transaction and communication channels that reduce the reliance on paper and traditional channels; o Provide real time management information and automated workflow; and: o Support service delivery reflective of the new operating model design and service user needs.

Total Quantity or Scope

Additional information: The figure provided at II.1.7 is a maximum estimated contract value that reflects the potential scale of the contract and takes into account optional extension periods and the uptake of potential optional services as detailed in the tender documents. This estimated figure has increased from that included in the Contract Notice as a result of dialogue sessions. Neither CPD nor the Contracting Authority can provide any guarantee as to the level of business under this contract. This contract is not being awarded in Lots as a single supplier is required.

Award Detail

Renewal Options

The contract will have an option to extend subject to the terms of the contract and the performance of the successful Economic Operator for 6 years followed by a further optional extension period of up to 3 years.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48100000 - Industry specific software package
• 48600000 - Database and operating software package
• 48810000 - Information systems
• 48820000 - Servers
• 72200000 - Software programming and consultancy services
• 72230000 - Custom software development services
• 72210000 - Programming services of packaged software products
• 72250000 - System and support services
• 72253000 - Helpdesk and support services
• 72260000 - Software-related services
• 72261000 - Software support services
• 72262000 - Software development services
• 72263000 - Software implementation services
• 72264000 - Software reproduction services
• 72265000 - Software configuration services
• 72266000 - Software consultancy services
• 72267000 - Software maintenance and repair services
• 72267100 - Maintenance of information technology software
• 48000000 - Software package and information systems

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Contract performance will be subject to the conditions specified in the contract and the successful Supplier’s performance on the contract will be regularly monitored.