Mainframe Support Services

Concepts

• exeter
• repair and maintenance
• existing ibm mainframes
• support service
• mainframe support services
• the z/vm mainframe
• mainframes
• mainframe
• other works
• associated operating systems

Location

South West England: Met Office

Description

Support service for existing IBM mainframes and associated operating systems and the overall environment. The requirement includes a technical knowledge transfer before the end of September, on-going support, 24x7 support and ad hoc work such as completing an enterprise storage refresh, carrying out a planned upgrade to the z/VM mainframe and other works.

Award Detail

CPV Codes

• 50000000 - Repair and maintenance services

Legal Justification

The primary driver behind the urgency to put the support service in place is the premature and unforeseen departure of key technical resources within Met Office that will effectively leave existing IBM mainframes without support and expose the Met Office to significant operational risk. For the z/OS mainframe this would mean a stop to the critical services/products issued from the Product and Commercial suites where currently the key technical resources are needed to manually generate products on a daily basis for systems and internal/external customers. For the z/VM mainframe the impact would be on important internal systems and services such as WAVE/Ripple, Decoupler, the Cloud Transfer Service (CTS), as well as other services. An immediate urgent need is for knowledge transfer from the current support resource who is scheduled to leave in early October 2024 and the selected provider. If Met Office is unable to proceed this opportunity will be lost and critical technical knowledge will be lost to the Met Office and the 3rd party support provider. The Met Office undertook market discussions with a number of providers and concluded that the market for supporting the full scope of Met Office requirements for this support service is niche. Only the selected provider was able to evidence a sufficient depth of technical knowledge, experience and resource capacity to fully meet the Met Office requirements in the timescales needed.

Other Information

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