Historic England Customer Service Provision

A Tender Notice
by HISTORIC ENGLAND

Source
Find a Tender
Type
Contract (Services)
Duration
3.5 year
Value
£460K
Sector
FACILITY
Published
14 Aug 2024
Delivery
02 Dec 2024 to 31 Mar 2028
Deadline
29 Aug 2024 08:30

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. this is required Monday to Friday all year round between 9am and 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.

Total Quantity or Scope

Please see ITT Documentation.

CPV Codes

  • 90900000 - Cleaning and sanitation services
  • 79512000 - Call centre
  • 79342300 - Customer services
  • 79511000 - Telephone operator services

Indicators

  • This is a recurring contract.
  • Renewals are not available.
  • Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains