Corporate case management and complaints system

Concepts

• database and operating
• computer systems
• complaints
• corporate case management and complaints system
• the technology systems
• the crm system
• extensive off-system and parallel-system working
• an effective, efficient complaints process
• system
• management

Location

Description

There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.

Award Detail

CPV Codes

• 48600000 - Database and operating software package
• 48900000 - Miscellaneous software package and computer systems
• 71700000 - Monitoring and control services