CITB Voice of the Customer Platform and Support Services

Concepts

• customer relation management
• peterborough
• customer feedback
• citb services
• customer research
• citb voice
• citb
• a customer centric organisation
• citb’s goal
• the customer platform

Location

UNITED KINGDOM

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback.

Total Quantity or Scope

This needs to be a single platform approach with no 3rd party applications to meet the strategic goals of CITB.

CPV Codes

• 48445000 - Customer Relation Management software package

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price and quality.

Other Information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/89ENJ24Z2S The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Ma... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/89ENJ24Z2S GO Reference: GO-202492-PRO-27567249