Outsourced Contact Centre Renewal

A Tender Notice
by CONSUMER COUNCIL FOR WATER

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£1-£1M
Sector
ENVIRONMENT
Published
13 Sep 2024
Delivery
01 Feb 2025 to 31 Jan 2029
Deadline
18 Oct 2024 16:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.

CPV Codes

  • 65100000 - Water distribution and related services
  • 80511000 - Staff training services

Indicators

  • Contract is suitable for SMEs.

Other Information

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. Link to eSourcing Portal - https://public.bravosolution.co.uk

Reference

Domains