098-BK-24 Automated Messaging Service

Concepts

• enhanced messaging service (EMS)
• dereham
• electronic message
• multi-channel message solutions
• automated messaging service
• message
• messaging
• automated
• customer engagement programmes
• customer satisfaction

Location

Dereham

Description

You are invited to tender for the provision of Automated Messaging Service for 5 Councils. The Supplier will be required to support our ongoing rolling programme to replace traditional letters and provide multi-channel message solutions within a Revenues and Benefits partnership consisting of five Councils across East Anglia, predominantly to enhance revenue collection by issuing reminders throughout the recovery cycle but also to support customer engagement programmes including customer satisfaction.

Total Quantity or Scope

The provision of Automated Messaging Service for 5 Councils.

Renewal Options

This contract will be offered based on two years, with the option to extend by a further one year (2 years + 1 year basis).

CPV Codes

• 64212200 - Enhanced Messaging Service (EMS) services
• 64216100 - Electronic message services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price and quality.