Healthwatch services for Norfolk

Concepts

• health and social work
• norwich
• nhs services
• service users
• wellbeing services
• independent advocacy services
• healthwatch services
• the appropriate service
• healthwatch norfolk
• norfolk

Location

NORWICH

Description

Healthwatch Norfolk will be the independent consumer champion for health, social care and wellbeing in Norfolk, and the bordering areas. Healthwatch Norfolk will be representative of the diverse communities who receive health and social care across Norfolk. It will provide intelligence - including evidence from people's views and experiences to influence the policy, planning, commissioning and delivery of publicly funded health, social care and wellbeing services. It will also signpost people to choices in health and social care, providing additional information and advice to those who need help to access the appropriate service, and signpost people to independent advocacy services if they need help to complain about NHS services. Healthwatch Norfolk will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions to the highest possible level. It will gain the trust of the general public as well as other voluntary and community organisations working in the area of health and social care by being responsive and acting on concerns when things go wrong. Healthwatch Norfolk will be involved in commissioning services and it will represent the voice of patients, service users and family carers, as well as those who are unable to say what they want and need. It will operate effectively and efficiently so that the local authority can demonstrate value for money against an agreed set of outcomes.

CPV Codes

• 85000000 - Health and social work services

Indicators

Other Information

It is intended to offer an initial 7-year contract to commence on 1st of April 2025 with indicative value of £370,000 per annum, with further options to extend the agreement by a further 3, then 2 years, giving a maximum contract length of twelve years. Market engagement meetings are available on a one to one basis for those suppliers considering bidding for this service. Meetings will be held on the 1st, 2nd and 3rd of October. In order to express an interest in a meeting, please email simon.scott@norfolk.gov.uk.