The Provision of a Customer Service Training Package

Concepts

• education and training
• personnel training
• customer feedback
• customer service standards
• gtr customer-facing staff
• a customer service training package
• gtrs service quality regime
• customers expectations
• the provision of a customer service training package
• training

Location

LONDON

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

CPV Codes

• 80000000 - Education and training services
• 79632000 - Personnel-training services
• 79633000 - Staff development services

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price and quality.