Secondary Contact Centre

Concepts

• call centre
• solihull
• a secondary contact centre call handling service
• secondary contact centre
• a secondary contact centre
• secondary
• comprehensive call handling service
• other adhoc support
• peak times
• phone cover

Location

Solihull

Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

Renewal Options

We will look to offer a 2 year (24 months) extension to the original 3 year term.

CPV Codes

• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price and quality.