Information, Advice and Guidance Service

Concepts

• health and social work
• community and personal services
• other services
• advice• general casework• specialist casework• advocacy• research
• advice• general casework• specialist
• guidance service
• accredited information
• legal advice subject areas
• a universal iag service
• advice

Location

London

Description

The London Borough of Croydon (‘the Council") is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people’s wellbeing, prevent problems from worsening and turning into crises, and reduce residents’ need for other services. The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics. The Provider will offer services to include: • General, accredited information and advice• General casework• Specialist casework• Advocacy• Research and campaigns work• Financial capability work• Digital training• Volunteering opportunities• Legal advice Subject areas covered include but are not limited to:• Welfare benefits • Debt and money management• Housing and Homelessness• Employment issues• Immigration • Discrimination The full scope of the contract requirements are provid

Total Quantity or Scope

The aim of a universal IAG service in Croydon is to improve and protect people’s wellbeing, prevent problems from worsening and turning into crises, and reduce residents’ need for other services.The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics.The Provider will offer services to include: • General, accredited information and advice• General casework• Specialist casework• Advocacy• Research and campaigns work• Financial capability work• Digital training• Volunteering opportunities• Legal adviceSubject areas covered include but are not limited to:• Welfare benefits … • DiscriminationThe full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents. The Contracts is for a period of 2 + 1 years (the "Term").This procurement is in line with PCR2015 the open process.The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal. All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk).

Renewal Options

The initial term of this contract is 24 months plus a potential 12 month extension (2+1)

Award Criteria

CPV Codes

• 85000000 - Health and social work services
• 98000000 - Other community, social and personal services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price.