Provision of an Out of Hours Telephone Service

Concepts

• wiltshire
• call centre
• telephone switchboard
• customer services
• emergency telephones
• telephone network
• telephone operator
• working hours
• hours provider
• hours telephone service

Location

Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.

CPV Codes

• 79512000 - Call centre
• 64214200 - Telephone switchboard services
• 79342300 - Customer services
• 32552120 - Emergency telephones
• 32551400 - Telephone network
• 79511000 - Telephone operator services

Indicators

• Contract is suitable for SMEs.

Other Information

https://in-tendhost.co.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes Additional information on how to apply for this contract https://in-tendhost.co.uk/aster/aspx/