ITSM (IT Management Service) Solution

Concepts

• stratford
• information technology
• it management service
• case management
• itsm
• service delivery
• a saas enterprise itsm platform
• (it management service
• the itsm system
• a managed service

Location

29-35 W Ham Ln, London E15 4PH

Description

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

Total Quantity or Scope

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
• 48000000 - Software package and information systems

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

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