Barriers and enablers to making a complaint to a health or social care professional regulator

Concepts

• research and development
• a health or social care professional regulator
• health and care professionals
• health and care services
• a health or care professional regulator
• enablers
• a regulator
• health
• social
• care

Location

Description

We are looking to commission consumer research to: • better understand the views and experiences of participants (the public, users of health and care services and health and care professionals) about the barriers and enablers to raising a concern with a health or care professional regulator or accredited register. • receive tangible recommendations for improvements to the process and accessibility of raising a concern with a regulator or Accredited Register, to inform our Standards review. • identify any barriers that may affect particular groups with shared characteristics more than others. Further detail can be found in the ITT. Cut off time for queries in relation to the Invitation to tender is 5 pm / 1700 hrs on Monday 4th November.

CPV Codes

• 73000000 - Research and development services and related consultancy services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Supplier questionnaire 241021 Supplier Questionnaire.docx Invitation to Tender and Statement of Requirement 041024 Barriers and enablers to complaints Statement of Requirement.pdf