Poplar HARCA - General Build Repair & Maintenance and Void Works, Electrical Repairs and Testing and Drainage Repairs and Maintenance

• Value: £15M

The Contractor will be expected to provide and manage all the necessary resources and industry training needs, including appropriately skilled operatives, supply chain partners, tools, vehicles, administration, and supervision to undertake all general build repair, maintenance and void services. Build Repairs and Maintenance The Contractor will be expected to work with Poplar Harca to co-ordinate the initial booking and management of appointment slots and manage repairs in accordance with the below timescales: Priority A - Emergency: Requiring completion of works within 24 hours. Poplar Harca will upscale jobs to immediate response i.e., attend within 4 hrs where the detriment to customer or property is judged by Poplar Harca to be severe or a risk to life is identified. Priority B - Non – Emergency: requiring completion within 10 working days. Priority P - Planned/Compliance: requiring completion within the stipulated schedule of the anniversary of the last planned/compliance visit or within 365 calendar days, whichever comes first. Void Repairs The Contractor will be expected to work with Poplar Harca to undertake all void repairs in an efficient and effective manner in accordance with the below timescales: Priority N - Minor Category: 10 working days – for all voids requiring the ‘standard’ range of works. Priority M - Major Category: 20 working days – for large voids requiring works over and above the standard range of works, including component replacement.

• Value: £15M

The Contractor will be expected to provide and manage all the necessary resources and industry training needs, including appropriately skilled operatives, supply chain partners, tools, vehicles, administration, and supervision to undertake all general build repair, maintenance and void services. Build Repairs and Maintenance The Contractor will be expected to work with Poplar Harca to co-ordinate the initial booking and management of appointment slots and manage repairs in accordance with the below timescales: Priority A - Emergency: Requiring completion of works within 24 hours. Poplar Harca will upscale jobs to immediate response i.e., attend within 4 hrs where the detriment to customer or property is judged by Poplar Harca to be severe or a risk to life is identified. Priority B - Non – Emergency: requiring completion within 10 working days. Priority P - Planned/Compliance: requiring completion within the stipulated schedule of the anniversary of the last planned/compliance visit or within 365 calendar days, whichever comes first. Void Repairs The Contractor will be expected to work with Poplar Harca to undertake all void repairs in an efficient and effective manner in accordance with the below timescales: Priority N - Minor Category: 10 working days – for all voids requiring the ‘standard’ range of works. Priority M - Major Category: 20 working days – for large voids requiring works over and above the standard range of works, including component replacement.

• Value: £11M

The Contractor will be expected to provide and manage all the necessary resources and industry training needs, including appropriately skilled operatives, supply chain partners, tools, vehicles, administration, and supervision to undertake all Electrical Repairs and Testing services. Electrical Repairs The Contractor will be expected to work with Poplar Harca to co-ordinate the initial booking and management of appointment slots and manage repairs in accordance with the below timescales: Priority A - Emergency: Requiring completion of works within 24 hours. Poplar Harca will upscale jobs to immediate response i.e., attend within 4 hrs where the detriment to customer or property is judged by Poplar Harca to be severe or a risk to life is identified. Priority B - Non – Emergency: requiring completion within 10 working days. Priority P - Planned/Compliance: requiring completion within the stipulated schedule of the anniversary of the last planned/compliance visit or within 365 calendar days, whichever comes first. Electrical Testing The Contractor will be expected to effectively manage a 5 Year electrical periodic certification programme. In addition, they will be required to undertake all code 1(C1) and code 2 (C2) repair works and provide certification to Poplar Harca. The Contractor will also be required to carry out programmes of testing and inspection on the following, but are not limited to: PAT Testing Annual Intake Inspections Communal Fan Servicing Electric Vehicle Charger Point Checks Estate Column Lighting Safety Checks

• Value: £11M

The Contractor will be expected to provide and manage all the necessary resources and industry training needs, including appropriately skilled operatives, supply chain partners, tools, vehicles, administration, and supervision to undertake all Electrical Repairs and Testing services. Electrical Repairs The Contractor will be expected to work with Poplar Harca to co-ordinate the initial booking and management of appointment slots and manage repairs in accordance with the below timescales: Priority A - Emergency: Requiring completion of works within 24 hours. Poplar Harca will upscale jobs to immediate response i.e., attend within 4 hrs where the detriment to customer or property is judged by Poplar Harca to be severe or a risk to life is identified. Priority B - Non – Emergency: requiring completion within 10 working days. Priority P - Planned/Compliance: requiring completion within the stipulated schedule of the anniversary of the last planned/compliance visit or within 365 calendar days, whichever comes first. Electrical Testing The Contractor will be expected to effectively manage a 5 Year electrical periodic certification programme. In addition, they will be required to undertake all code 1(C1) and code 2 (C2) repair works and provide certification to Poplar Harca. The Contractor will be expected to effectively manage a 5 Year electrical periodic certification programme. In addition, they will be required to undertake all code 1(C1) and code 2 (C2) repair works and provide certification to Poplar Harca. The Contractor will also be required to carry out programmes of testing and inspection on the following, but are not limited to: PAT Testing Annual Intake Inspections Communal Fan Servicing Electric Vehicle Charger Point Checks Estate Column Lighting Safety Checks

• Value: £12M

The Contractor will be expected to provide and manage all the necessary resources and industry training needs, including appropriately skilled operatives, supply chain partners, tools, vehicles, administration, and supervision to undertake all Drainage Planned Maintenance and Cyclical Cleaning services. Planned Maintenance and Cyclical Cleaning Services The Contractor will be expected to work with Poplar Harca to co-ordinate the initial booking and management of appointment slots and manage services in accordance with the below requirements: Planned maintenance and cyclical cleaning is to be carried out on a quarterly, six-monthly or annual basis, depending on the asset and schedule provided. The planned maintenance and cyclical cleaning tasks are to include, but are not limited to: Rodding to remove blockages Washing out silt Removing vegetation Clearing leaves and litter from drains Maintenance of drain covers Removing blockages Replacing missing or damaged lids High pressure jetting/vacuum truck or tank Replacement of pipes/runs Repairing sections of pipes/runs