ecm_12348 NASSTAR for Historical Call Recording Storage

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£35K
Sector
BUSINESS
Published
22 Oct 2024
Delivery
02 Sep 2024 to 06 Sep 2026
Deadline
16 Aug 2024 22:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

Award Detail

1 Gci Network Solutions (Wakefield)
  • Value: £34,500

CPV Codes

  • 79512000 - Call centre

Other Information

REDACTED Call Off Contract GCI NSL - RM1557.13-G-Cloud-13-Call-Off-Contract-v6.docx v Final signed [REDACTED](1).pdf

Reference

Domains