ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

Concepts

• information technology
• belfast
• internet services
• computer services
• system, storage and content management
• software development
• content management
• information systems
• survivors service management information system
• potential optional services

Location

Northern Ireland:

Description

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Total Quantity or Scope

This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service. Additional information: The figure indicated in Section II 1.5 represents an estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Economic Operators remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Economic Operator in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and an Economic Operator shall. have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the. Contracting Authority. Economic Operators should note that all dates, time periods and figures in relation to values and volumes specified. in this notice and the procurement documents are approximate only and the Contracting Authority reserves the right to change any or all of them.

Renewal Options

This Contract is for an initial period of 2 years with 3 optional extension periods of up to 1 year each

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72400000 - Internet services
• 72500000 - Computer-related services
• 72212780 - System, storage and content management software development services
• 72212783 - Content management software development services
• 48000000 - Software package and information systems
• 48600000 - Database and operating software package
• 48800000 - Information systems and servers
• 48780000 - System, storage and content management software package
• 72222300 - Information technology services
• 72212731 - File security software development services
• 72212732 - Data security software development services
• 72700000 - Computer network services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Contract Monitoring. Contract monitoring: the successful contractor’s performance on the. contract will be regularly monitored... Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a. contractor. fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified. time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in construction. and procurement delivery (CPD) for further action. If this occurs and their performance still does not improve to satisfactory levels within. the specified period, this may be considered grounds for termination of the contract at your expense as provided for in the Conditions. of Contract. In lieu of termination, CPD may issue a Notice of Written Warning or a Notice of Unsatisfactory Performance.. A supplier in. receipt of multiple Notices of Written Warning or a Notice of Unsatisfactory Performance may, in accordance with The Public Contracts. Regulations 2015 (as amended), be excluded from future public procurement competitions for a period of up to three years. The. Authority expressly reserves the rights: (I). not to award any contract as a result of the procurement process commenced by publication. of this notice; (II). to make whatever changes it may see fit to the content and structure of the tendering Competition; (III). to award (a). contract(s) in respect of any part(s) of the [services] covered by this notice; and (IV). to award contract(s) in stages and in no circumstances. will the Authority be liable for any costs incurred by candidates