Contact Centre Solution 2025-29
A Tender Notice
by CAIRN HOUSING ASSOCIATION
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 04 Nov 2024
- Delivery
- To 11 Nov 2028 (est.)
- Deadline
- 02 Dec 2024 12:00
Concepts
Location
Cairn Housing, 22 Hopetoun Street, Edinburgh, EH7 4GH
1 buyer
- Cairn Housing Association Edinburgh
Description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
Total Quantity or Scope
As per appended Invitation to Tender
Renewal Options
Term can be extended by up to an additional 24 months
Award Criteria
| Channels and Assisting Customers | 20 |
| Operator UX and Assisting Operatives | 20 |
| Administration and Quality Assurance | 20 |
| Support | 5 |
| Integrations | 5 |
| price | 30 |
CPV Codes
- 72250000 - System and support services
Indicators
- This is a one-off contract (no recurrence)
- Renewals are available.
- Professional qualifications are sought.
- Staff qualifications are relevant.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=782221. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:782221) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=782221
Reference
- ocds-h6vhtk-04b390
- FTS 035577-2024