Call Monitoring Services

Concepts

• call centre
• birmingham
• hours responsive repairs handling service
• call monitoring
• call monitoring services
• a call monitoring service
• monitoring
• a restricted tender process
• 1 year
• 2 years

Location

United Kingdom: UNITED KINGDOM

Description

Housing 21 are looking to award a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year. Deadline for SQ Response Monday 16th December 2024 at 12 noon. Access Code : XVS8E57444

Total Quantity or Scope

Housing 21 are looking to award a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.

Renewal Options

24 months + 24 months + 12 months

Award Criteria

CPV Codes

• 79512000 - Call centre

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-Call-centre./XVS8E5744... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/XVS8E57444 GO Reference: GO-20241114-PRO-28522329