FSCS467 Supply of Temporary and Permanent Personnel (Master Vendor) Services

Concepts

• recruitment services
• master vendor contracts
• temporary agency workers
• temporary agency worker
• permanent staff
• a single master vendor contract
• our current master vendor contract
• the new master vendor contract
• both permanent and contractor roles
• temporary and permanent personnel

Location

London: LONDON

Description

In September 2024, FSCS published a Prior Information Notice in relation to procurement of master vendor contracts under two Lots, (i) Claims handler and (ii) Non-claims handler. The two Lots covering both permanent and contractor roles across the Scheme. Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single Master Vendor contract. FSCS already has a specialist recruitment framework for executive and non-executive roles. The new master vendor contract will be in addition to this arrangement and will therefore not include executive and non-executive roles. The services will include supporting a FSCS’s People Team to attract, recruit and retain candidates with the right blend of skills, qualifications, experience, knowledge, and attitude into the right roles and in the right place to deliver on the Scheme’s strategy. The services must include the smooth transition from our existing master vendor arrangement.

Total Quantity or Scope

(i) Claims handler and (ii) Non-claims handler. … Following a Supplier Briefing event, FSCS decided to procure all its requirements for temporary and permanent personnel under a single master vendor contract. … We currently have a Master Vendor in place to support all our recruitment needs, temporary agency worker, contractor, fixed term and permanent, except for Executive and NED recruitment. Our current Master Vendor contract is coming to the end of its life and therefore we are seeking a new Master Vendor initially for a two-year contract with the option to extend for up to a further two years in two twelve-month extensions. We aim to build and maintain the trust of everyone we work with through rigorously independent decisions, efficient operations, resilience in tackling financial failures and always putting our customers first. Our claim handlers are our customer facing roles and as such we rely on their professionalism, skills, and expertise to handle the process with the customers and to arrive at the right outcome in every case. We recognise that to achieve the levels of service and trust we strive for we must recruit the right contractors and permanent staff. The Service Provider will handle all our recruitment requirements within the scope defined in this Statement of Requirements for temporary agency workers, contractors, fixed term, and permanent staff, i.e., all roles except for Executive and NED roles. They will be required to source talent with the essential technical skills and expertise required as well as the attitudinal attributes and qualities that are consistent with those of FSCS. More detail about the requirement can be found in the tender documents on FSCS's e-procurement portal Delta. Details on how to access documents are contained within this notice.

Renewal Options

The contract will have an option to extend for up to a further two years in two twelve-month extensions (maximum term of 48 months).

CPV Codes

• 79600000 - Recruitment services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Recruitment-services./96PA... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/96PABT2345 GO Reference: GO-20241115-PRO-28539951