ITSM Helpdesk Software (Freshservice)

A Contract Award Notice
by NHS NORTH EAST LONDON INTEGRATED CARE BOARD

Source: Find a Tender
Type: Contract (Goods)
Duration: not specified
Value: £48K

Sector: TECHNOLOGY
Published: 18 Nov 2024
Delivery: not specified
Deadline: n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

NHS North East London Integrated Care Board London

1 supplier

Freshworks California

Description

The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).

Total Quantity or Scope

The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.

Award Detail

1	Freshworks (California) Reference: 037131-2024-1 Value: £47,736

Award Criteria

price

CPV Codes

48000000 - Software package and information systems

Legal Justification

NHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement. The contract is for two years initially (at a value of £47,736) with the option for an additional years extension.