Scottish Government - Correspondence Management System

Concepts

• document management
• edinburgh
• scottish government
• processes correspondence
• scottish government - correspondence management system
• -ministerial correspondence -general correspondence -freedom
• the above correspondence types
• the scottish government
• the current correspondence system
• system

Location

Scotland: Edinburgh and Glasgow

Description

The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ’s) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution

Total Quantity or Scope

The Scottish Government (SG) receives and processes correspondence submitted through various channels. The SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 – 4,000 Scottish Government staffs will receive and process 50,000 – 70,000 cases per year on the new SaaS solution.

CPV Codes

• 72212311 - Document management software development services

Other Information

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