Customer Relationship Management Services

Concepts

• business services
• customer relationship management services
• 2.provide a b2b sales funnel / stakeholder management solution
• management
• relationship
• queen elizabeth olympic park
• park partners
• b2b crm solution
• london stadium
• multiple sources

Location

Inner London – East

Description

London Legacy Development Corporation (LLDC) require a strategic CRM marketing agency to deliver a CRM solution for Queen Elizabeth Olympic Park (QEOP), London Stadium (LS) and SHIFT to deliver a B2C and B2B CRM Solution which will empower conversations with Park partners and prospects to drive revenue. This contract will be let also for the benefit of GLA Group. Our new CRM solution must have the ability to ingest data from multiple sources and add new data feeds as we expand the Park-wide CRM solution. The estimated total spend (including any ad-hoc provisions) is £450k for the duration of: up to 6 months mobilisation period, 4 years plus additional 2 years (on 1+1 basis subject to authority's discretion).

Total Quantity or Scope

We are looking for a marketing agency to deliver a service which will include: 1. sending marketing communications to both our B2C and B2B audiences 2.provide a B2B sales funnel / stakeholder management solution. 3.provide a single view of our diverse audiences. 4.deliver a technical solution that is GDPR compliant 5.support our wider marketing our goals as we move forwards into an exciting time for the Park and Stadium Additional information: Duration of contract: 4-6 months Migration build + 4 years main contract Extension options for 1+1 years

Renewal Options

A retender will take place on year 4 or additional year 1.

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.
• Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/986S2C2G37 GO Reference: GO-20241125-PRO-28657526