Specialized Citizens Advice Service to those with Severe Mental Health illness

Concepts

• health and social work
• colchester
• poor mental health
• mental health awareness
• core services
• healthcare services
• severe mental illnesses
• citizens advice service
• health and care services
• severe mental health illness

Location

West Suffolk Alliance

Description

A voluntary ex ante transparency notice was released to demonstrate the intention of NHS Suffolk and North East Essex Integrated Care Board's ("the ICB") to award a 28 month contract term, for the provision of a specialized Citizens Advice Service to those with Severe Mental Health illness, that require additional support to access services regarding finance issues across West Suffolk Alliance.

Total Quantity or Scope

A voluntary ex ante transparency notice was released to provide notice of the ICB's intention to award a 28-month contract (from 1st December 2024 - 31st March 2027). The contract value of the 28 month period is £238,334. The Supported Advice Service was created in 2020 to help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. Citizens Advice hold the Advice Quality Standard, are accredited to the Money Advice and Pension Service Framework and registered with the Financial Conduct Authority (FCA). The ICB deem that there is a clear benefit to be gained from maintaining continuity with the incumbent service provider. The ICB will award the contract utilising the NHS Standard Contract for the provision of healthcare services. Additional information: The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the "Regulations"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.

Award Detail

Award Criteria

CPV Codes

• 85000000 - Health and social work services

Legal Justification

A guiding principle of the NHS is that good healthcare is available to all, but whilst progress to improve the health outcomes of the population as a whole has been made, health inequalities remain between different population groups. Commissioners recognise that people from disadvantaged groups can experience barriers to access mainstream services, and despite increasing financial pressures, we recognise there remains a need to ensure people with severe mental illness receive support and can access health and care services in Suffolk and North East Essex. The service will help people with poor mental health and severe mental illnesses overcome practical problems that have become both sources of stress and obstacles to recovery. People referred into the service have an enhanced level of support over core services. The caseworkers receive specialist training in mental health awareness and communication skills, so they are better able to work with this cohort of people. They coordinate the advice process; provide support and encouragement; liaise with external organisations; and plan onward referrals to appropriate partners. Citizens Advice objectives are to reduce the duration of the advice process and to minimise disengagement. People will then have the best chance of overcoming the non-clinical issues that have become impediments to improving their health. This will result in a reduction in repeat GP visits, hospitalisation and reliance on health and care services. The Service to which this procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 as amended by as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020, (the "Regulations"). As such, the Contracting Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3 Services.

Other Information

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