Invitation to Tender for the Management of Catering Services at Chelmer Valley High School

Concepts

• school catering
• chelmsford
• school
• chelmer valley high school
• a customer service focused offer
• their catering services
• a catering service
• the schools catering service
• a customer-focused service
• a catering contract

Location

Chelmsford

Description

Chelmer Valley High School have decided to tender their catering services to investigate the financial and qualitative benefits they could be offered through this process. Chelmer Valley High School wish to be at the forefront of School catering and as such require a modern, branded offer that reflects the leading trends in the industry. At this time, the School's wish is to commence a catering contract, with a partner who shares their vision for a customer-focused service that attracts the maximum number of students. The meals that are to be provided must be appealing to customers, imaginative, provide good value for money and be nutritionally balanced to encourage all students to make an educated choice. The School now feel that it is time to refresh the current contract, to allow the service to be taken to the next level, which will deliver the latest catering concepts and an even better service for its students. The School's objectives for the new contract are as follows: - A catering service that is well managed and requires minimal involvement from the School's management team. A strong Contractor Area Manager who will develop and lead the team to deliver a customer service focused offer and spend a substantial amount of time on site at the outset to undertake this. A Contractor who is proactive in their relationship management with the School. Investment in the School's Catering service through increased marketing in return for a tenure of contract. A higher number of students and staff using the facilities by providing a high quality, affordable and nutritious meal. A catering service that encourages students to take a heathy and balanced meal. Food and drinks that look appetising and are attractively presented. A hospitality service that will help showcase the School through events and to visitors. A Contractor that adopts a flexible and proactive approach to all School activities. A service that is professionally merchandised and marketed with discretion and to the mutual benefit of the School and the Contractor. A Contractor that operates using the optimum level of staffing.

Total Quantity or Scope

Evaluation of ITT response (22 questions), weighted scoring of 30 bespoke criteria, 50/50 cost & quality

Renewal Options

2x 1 year extension 2x 1 year extensions

CPV Codes

• 55524000 - School catering services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Award on basis of price and quality.