An Alarm Recieving Centre (ARC)to replace existing Care Call System

A Tender Notice
by NORTH TYNESIDE COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
___
Sector
TECHNOLOGY
Published
29 Nov 2024
Delivery
To 14 Jan 2030 (est.)
Deadline
14 Jan 2025 12:00

Concepts

Location

NEWCASTLE-UPON-TYNE

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.​

CPV Codes

  • 72222300 - Information technology services

Indicators

  • Bids should cover the whole contract.
  • Renewals are not available.
  • Professional qualifications are sought.
  • Award on basis of price and quality.

Other Information

Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)

Reference

Domains