End User Services

Concepts

• croydon
• information technology
• rm6100 technology services
• user services
• end user services
• the crown commercial services framework rm6100 technology services
• the crown commercial services rm6100 technology services
• operational services - end user services
• operational services - technical management
• the crown commercial services rm6100 technology services 3 framework agreement

Location

Various sites across the London Borough of Croydon

Description

The London Borough of Croydon is seeking a supplier for End User Services. All suppliers listed under Lot 3a (End User Services) and Lot 3c (Technical Management) on the Crown Commercial Services (CCS) Technology Services 3 Framework were invited to tender for this service. The objective is to establish a hybrid service model that combines both outsourced and in-house services.

Total Quantity or Scope

The Council has invited all suppliers listed on the Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and Lot 3c (Operational Services - Technical Management) to submit tenders for this service. Invitations to Tender were sent through the Council's e-tendering portal to all 93 companies listed in both Lots of the framework. Bidders were given 34 days to respond to the invitation. The outsourced services include: - Service Desk Management - Device Management - Technical Support This contract aims to support the Council's ICT priorities and deliver a modern ICT service for users. The goal is to facilitate quick changes that improve the agility and efficiency of the Council. This notice indicates the intention to award a contract based on the Crown Commercial Services RM6100 Technology Services 3 framework agreement, following a competitive process. The contract will last for 60 months, starting on the 16th of March 2025. with no allowable extensions.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Award on basis of price.

Legal Justification

This is a further competition on Crown Commercial Services framework RM6100 Technology Services 3 - Lot 3a (Operational Services - End User Services) and 3c (Operational Services - Technical Management). The requirement for prior publication of a tender notice under PCR 2015 does not apply to this award.