The Provision of Debt Management and Sheriff Officer Services

A Tender Notice
by GLASGOW CITY COUNCIL

Source
Find a Tender
Type
Framework (Services)
Duration
4 year
Value
£-£5M
Sector
BUSINESS
Published
06 Dec 2024
Delivery
To 24 Dec 2028 (est.)
Deadline
14 Jan 2025 12:00

Concepts

Location

Glasgow City

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services. The contract has been allocated into 7 separate lots : Lot 1 – Council Tax (First Placement) Lot 2 – Council Tax (Second Placement) Lot 3 - Non Domestic Rates (NDR) Lot 4 – Sundry Debt Lot 5 - Fixed Penalties Lot 6 – Housing Benefit Overpayments Lot 7 – Sheriff Officers (not connected to Lots 1 - 6)

Lot Division

1 Council Tax (First Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following: - customers who have a history of payment activity or customers who have fallen into arrears for the first time - customers who have vacated the property and may require to be traced The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 25%
Challenges and Innovation 5%
Performance 12%
Sheriff Officer Services 5%
Communication 3%
Fair Work First 5%
price 30%
2 Council Tax (Second Placement)

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment. The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 30%
Challenges and Innovation 8%
Performance 15%
Sheriff Officer Services 5%
Communication 7%
Fair Work First 5%
price 15%
3 Non-Domestic Rates

The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection. The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 25%
Challenges and Innovation 5%
Performance 12%
Sheriff Officer Services 5%
Communication 3%
Fair Work First 5%
price 30%
4 Sundry Debt

The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies. The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy’s or any other additional fees administered by the council family will also be included in the scope of this lot.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 20%
Challenges and Innovation 5%
Performance 10%
Communication 5%
Fair Work First 5%
price 40%
5 Fixed Penalties

The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice. The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 20%
Challenges and Innovation 4%
Performance 10%
Sheriff Officer Services 4%
Communication 2%
Fair Work First 5%
price 40%
6 Housing Benefit Overpayments

The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP). The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.

Award Criteria
Contract Management 5%
Data, IT Systems and Business Continuity 8%
Sustainability 2%
Methodology 20%
Challenges and Innovation 4%
Performance 10%
Sheriff Officer Services 4%
Communication 2%
Fair Work First 5%
price 40%
7 Sheriff Officers (not connected to Lots 1 - 6)

The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6. The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.

Award Criteria
Compliance with the Scope of Services 1%
Capability 10%
Key Personnel 14%
Key Contact 10%
Service Delivery 20%
Quality Control 10%
Technology 10%
Data Protection 10%
Added Value 10%
Fair Work First 5%
price 0%

CPV Codes

  • 79940000 - Collection agency services

Indicators

  • Restrictions apply to the lot award allocation.
  • This is a recurring contract.
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The following Affiliated Bodies may participate in this framework agreement: City Parking (Glasgow) LLP; City Property (Glasgow) LLP and City Property (Investments) LLP. Supplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate) with the following award criteria requirements; Lots 1-6 inclusive; - Must be Payment Card Industry Data Security Standard (PCI DSS) compliant - Must hold Transport Layer Security 1:2 (TLS) or Higher - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent - Must be Accredited by; UK Credit Services Association, Financial Conduct Authority or Equivalent - Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin - Must commit to providing a minimum of 4 sheriff Officers Lot 7 - Must hold Transport Layer Security 1:2 (TLS) or Higher - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent - Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin - Must commit to providing a minimum of 4 sheriff Officers The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 28126. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: Please refer to the ITT document for detail on the Community Benefits requirements. (SC Ref:785080)

Reference

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