24/015 Customer Contact Solution

A Tender Notice
by TAMWORTH BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
___
Sector
TECHNOLOGY
Published
18 Dec 2024
Delivery
03 Mar 2025 to 02 Mar 2028
Deadline
24 Jan 2025 14:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.

Other Information

The invitation to tender documents may be viewed or downloaded free of charge from the in-tend e-procurement portal. Tenderers are reminded that the submission date for tenders on the portal is 2pm on Friday 24 January 2025. Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/tamworthbc/aspx/

Reference

Domains