Oracle Managed Support Services

Concepts

• information technology
• system and support
• helpdesk and support
• systems support
• software support
• helpdesk services
• oracle managed support services
• oracle cloud
• oracle managed support
• service requests

Location

London: LONDON,UNITED KINGDOM

Geochart for 1 buyers and 0 suppliers

Royal Borough of Kensington & Chelsea

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Description

The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services. The Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025. The contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion.

Total Quantity or Scope

A Service Contract will be awarded to a single contractor. The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion. … The provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.

Renewal Options

The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72250000 - System and support services
• 72253000 - Helpdesk and support services
• 72253200 - Systems support services
• 72261000 - Software support services
• 72253100 - Helpdesk services
• 72212451 - Enterprise resource planning software development services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/DB5D258284 GO Reference: GO-2025127-PRO-29233378