Back Office Application Support and Modernisation

Concepts

• information technology
• database applications
• application management
• back office application support
• post office
• various existing back-office applications
• lot 3 - customer service management support lot
• lot 1 - finance applications
• back office application support and modernisation
• modernisation

Location

United Kingdom:

Description

Post Office are looking to procure new suppliers to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services. Post Office will Lot this tender to cover different service aspects, the proposed Lot structure is: Lot 1 - Finance applications support Lot 2 - Databases and database applications support Lot 3 - Customer Service Management support Lot 4 - Robotic Process Automation support Lot 5 - Infrastructure and Hosting

Lot Division

Renewal Options

Option to extend for a further 3 years in total, made up of an initial 24 months and then a single 12 month option.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Restrictions apply to the lot award allocation.
• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Further details can be found on Post Office's e-sourcing platform Web3. Suppliers requesting participation will be required to sign an NDA and, where they are an existing Post Office supplier for relevant services, an Ethical Walls Agreement. Access will only be granted once these are in place. Responses must be submitted by the 31st March 2025. Please contact procurement@postoffice.co.uk for more details.