Complaints Handling Satisfaction Survey

A Tender Notice
by OFFICE OF RAIL REGULATION

Source
Contracts Finder
Type
Contract (Services)
Duration
4 year
Value
£120K
Sector
PROFESSIONAL
Published
07 Feb 2025
Delivery
24 Mar 2025 to 31 Mar 2029
Deadline
21 Feb 2025 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers
Office of Rail Regulation
+−
Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

1 buyer

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

CPV Codes

  • 79311000 - Survey services

Indicators

  • Contract is suitable for SMEs.

Other Information

Template - Form of Tender - Fixed Fee.doc Template - Disclaimer.doc Bravosolution Joining Instruction.doc ORR CT 24-84 ITT Statement of Requirement.docx

Reference

Domains