Field Visits for Debt Collection

A Tender Notice
by SEVERN TRENT WATER LIMITED

Source
Find a Tender
Type
Framework (Services)
Duration
35.5 month
Value
£0-£900K
Sector
BUSINESS
Published
19 Feb 2025
Delivery
To 10 Mar 2028 (est.)
Deadline
26 Mar 2025 00:00

Concepts

Location

United Kingdom:

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

This is a tender for field visit services. The Utilities wish to appoint a panel of service providers to visit customers who are not engaging with the Utilities. The service providers will be required to engage with the customers to request payment of outstanding debt and/or offer payment support schemes.

Total Quantity or Scope

The Utilities wish to appoint a panel of debt collection companies to visit indebted customers. Field visits are used as part of the customer journey where customers are not engaging with the Utilities by SMS, phone, email, or letter. The panel suppliers are required to visit properties and attempt to engage customers so that they either start to pay their water bills, or register for assistance (Big Difference Scheme, Water Sure). Visits may also establish residency (namely whether the customer is still living at the address).

Renewal Options

There are four extensions available, each lasting 12 months

CPV Codes

  • 79940000 - Collection agency services

Indicators

  • Variant bids may be considered.
  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains