CAFM, Helpdesk and MI Services

Concepts

• software package
• london operations control centre
• london fire commissioner
• mi services
• emergency planning services
• fire services
• management information system service
• service commencement start date
• cafm
• helpdesk and support

Location

Description

The London Fire Commissioner (the Authority) provides fire fighting, rescue, fire safety and certain emergency planning services for the Greater London area. The LFC Authority is the busiest of all the fire services in the United Kingdom managing 102 fire stations together with the Headquarters building, the London Operations Control centre and the Brigade distribution centre and store. The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years. Expected Contract Mobilisation start date: Autumn 2020. Expected Service Commencement start date: March 2021. The service currently handles 12,000 calls per annum and processes 25,000 planned work orders, 12,000 reactive work orders, managing a total annual spend on quoted works of £4.0M, all through an existing FM Supply Chain. Communication with the Authority during the tender exercise only via Bluelight portal.

Award Detail

CPV Codes

• 48000000 - Software package and information systems
• 48612000 - Database-management system
• 72000000 - IT services: consulting, software development, Internet and support
• 72222200 - Information systems or technology planning services
• 72253000 - Helpdesk and support services
• 72253100 - Helpdesk services
• 72260000 - Software-related services
• 72310000 - Data-processing services
• 72313000 - Data capture services
• 72314000 - Data collection and collation services
• 72315200 - Data network management services
• 72321000 - Added-value database services

Indicators

• Contract is suitable for SMEs.

Other Information

The Authority is looking to conduct a competitive procurement process with a view to identify a supplier to provide a CAFM/Helpdesk/Management Information System service, for a period of 5 years, with an option to extend up to a further 2 years https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=33113&B=BLUELIGHT Bidders are required to register and express their interest through the Bluelight portal https://bluelight.eu-supply.com. It is free to register and bidders should receive notification of their registration within 48 hours. Please be aware emails from the portal may be quarantined by email filters. https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33133