Out of Hours Call Handling Contract 2021

Concepts

• call centre
• hours call handling contract
• network homes
• hours call handling service
• use
• residents
• renewable basis
• performance reviews
• years

Location

LONDON

Description

Network Homes require a contract for an ‘Out of Hours Call Handling Service’ for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

Renewal Options

not provided

CPV Codes

• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Financial restrictions apply.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

https://www.delta-esourcing.com/respond/cj7xg6z9m7 The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Network Homes is one of the UK’s leading housing associations with over 40 years’ experience developing award-winning homes. A member of the G15 Group of London’s largest housing associations, we own and manage over 20,000 homes across London, Hertfordshire and the South East. We love to build homes and we take great pride in the quality of the homes we deliver. We develop homes for a variety of affordable tenures including social, affordable and intermediate rents, shared ownership and rent to buy products such as London Living Rent. We also develop homes for market sale and for market rent. We also manage and develop a ranges of tenures for older people. We have a strong track record of development and regeneration, with an ambitious growth strategy of 5,000 new homes over the next 5 years and secure development pipeline of approximately 2,500 homes. We have strong relationships with Homes England, the GLA, and Local Authorities across our operational area. Network Homes’ Growth Strategy sets out our ambition to deliver 1,000 units a year within London and Hertfordshire which will be delivered through three procurement routes: land, S106 opportunities and package deals and this framework will help us deliver this. We have and maintain an impressive pipeline of development opportunities, with schemes of varying scales, ranging from garage site redevelopments, neighbourhood-transforming regeneration schemes, land-led residential developments of 100 units+, up to significant mixed use opportunities including a 575 unit residential-led development in Southall and a 1,600 unit placemaking scheme at Northwick Park. Where the opportunity is right, we look at the potential for joint ventures. We usually have between fifteen and twenty development sites between the stages of offer accepted and exchange and expect this rate to remain constant over the framework period. Network Homes has a number of wholly owned subsidiaries who will be entitled to call off contracts under this Framework. It is also likely to be used by local authorities who use us as a development agency. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=564101699 GO Reference: GO-202122-PRO-17731964